Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. AC doesn't cover for anything. If you. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Mix of information in the above replies, most of it accurate but a quick reminder :-. "I'm afraid it might be a little outside the 12-months". User profile for user: NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. If this is an authorized Apple service repair tech then he/she would know. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Check your paperwork to find out how you make a claim. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Most consumer law states the first 6 months ownership. Other EU nations may vary. Apples site talks about the below UK consumer law. All postings and use of the content on this site are subject to the. However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. User profile for user: In April it stopped working completely so our reader, John, contacted the warranty provider. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. Citation needed, methinks. How much does it cost to replace an iPhone 8 battery in the uk? Currys rejected this claim and told him there was no such rule. In the end we just went to Apple, paid the 280 and got it sorted for the next day. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. You can ask the customer for proof that they bought an item from you. Keith Doherty3. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. They have another 14 days to return the goods once theyve told you. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Now, you state 6 years but most consumer law is 2 years. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. DanielLeCorbusier. No one here is a search engine and this is not a consumer law or consumer advocacy Website. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Has Brexit put your consumer rights at risk? Look out for the time limit - thisll be when the warranty or guarantee expires. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. call Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Technical support includes assistance with installation, assembly, basic configuration, and software related issues. Behind the Lens, UK. New comments cannot be posted and votes cannot be cast. Apple are correct when they say you need AppleCare to have a free repair or replacement. I am in Italy -- how do I contact repairs under the international warranty? Consumer lawyer Dean Dunham investigates the truth behind the rumours. But it doesn't matter right? Warranties and guarantees add to your legal rights. Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Find out if its easier to use your legal rights on faulty goods instead. You must log in or register to reply here. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. Warranty is an extra and not a consumer right . Are your electronic goods really automatically covered by a free, six-year warranty? Since the OP stated it was a second-hand purchase it most likely won't be Apple. What exactly does this mean? Theyre called unfair terms if theyre so difficult you cant make any sense of them. ", "Is this then covered under faulty hardware warranty?". Your feedback will help us give millions of people the information they need. They may say the guarantee is no longer valid. Section 19: Consumer's rights to enforce terms about goods. They suggested he should take the TV back to Currys. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Check when you have to offer refunds and accept returns. All rights reserved. What all this means is there is not an absolute right to a repair, replacement or refund. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. How do I know? Apple disclaims any and all liability for the acts, Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. No problems so far. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). This site contains user submitted content, comments and opinions and is for informational purposes Something went wrong, please try again later. I'll use my country, the UK, for my sources of information. They have another 14 days to return the goods once they've told you . when you have to offer refunds and accept returns. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. The services will be fit for a particular purpose. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. omissions and conduct of any third parties in connection with or related to your use of the site. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Advice for people affected by child abuse. Take 3 minutes to tell us if you found what you needed on our website. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . It is out of the 1 year limited warranty that Apple offers to all their products. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: Apple disclaims any and all liability for the acts, how to implement the warranty in Italy for an item purchased in the US? only. Apple has no legal responsibility to you unless you bought the laptop from them. This support area is for product technical support, not about information on consumer law and rights in various countries. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Your legal recourse is with the person you bought it from. We are all just volunteer Apple product users here, from all over the world, just like you. i purchased a Macbook Pro 16 in the US in January 2020. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Apple Products and Consumer Law Rights. You cant do this if youve already made a claim. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). No AppleCare so was well outside Apple's standard warranty. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Or by navigating to the user icon in the top right. I have the original purchase receipt 87. Apple contact details are available here. That's really important folks. You can change your cookie settings at any time. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. If you cant find contact details, call the seller or trader and ask for advice. People saying that the seller is liable are wrong. UK Consumer Law is from the vendor only . EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Please tell us more about why our advice didn't help. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They do not have to provide a reason. Let us know, Copyright 2023 Citizens Advice. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. any proposed solutions on the community forums. provided; every potential issue may involve several factors not detailed in the conversations But then after a month of use, a wire breaks. Out of guarantee iPad battery replacement policy and cost? However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Refunds. Take 3 minutes to tell us if you found what you needed on our website. Advice can vary depending on where you live. To start the conversation again, simply It's not 3 years of AppleCare though, it's their own warranty. You must refund the customer within 14 days of receiving the goods back. Its a question that many people ask, so its good to be able to clarify exactly what the position is. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. Archived post. The services will be provided with due care and skill. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. [Edited by Moderator]. The 2 year eu warranty is myth. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Thank you, your feedback has been submitted. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). omissions and conduct of any third parties in connection with or related to your use of the site. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. provided; every potential issue may involve several factors not detailed in the conversations All postings and use of the content on this site are subject to the. It's a lemon law. What does it mean to have power of attorney? A forum where Apple customers help each other with their products. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Well, until January, I worked at the largest UK carrier. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . I am based in England. Thank you, iPhone battery replacement during warranty. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. Its important you look out these words if you bought it second hand or were given it as a gift. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Today (July 2020) the Macbook Pro no longer turns on. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. For goods purchased in Scotland, these rights expire five years from delivery of the goods. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I think you're seeking advice on the wrong question; AC doesn't cover for anything. An Apple certified technician tells me that my logic board is broken. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). 2. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. This could be a sales receipt or other evidence such as a bank statement or packaging. See here: https://www.apple.com/uk/legal/statutory-warranty/. But there's a catch. MichelPM, call You only have to accept returns from the person who bought the item. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Well, yes, that's not a lie. Even then the labour costs would be chargeable quite legitimately. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. We often link to other websites, but we can't be responsible for their content. 20.3K Posts. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Dont worry we wont send you spam or share your email address with anyone. Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. The same for another store I worked at too. European law does, however, provide that all goods must have at least a two-year warranty. Looks like no ones replied in a while. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. You are using an out of date browser. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. The manufacturer has to perform a repair and document the repair. The customer can still reject the item after its been repaired or replaced. The consumer law only applies if there is a manufacturing defect. 2023 any proposed solutions on the community forums. 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Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+.
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