An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Who can I contact? The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. As always please consult with your doctor before starting any exercise. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Webex is your go to for all your Remote Work meeting events. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. If this feature is not listed, it may not be enabled. Springfield: 217-524-DoIT (217-524-3648) Springfield: 217-524-DoIT (217-524-3648) For additional self-help tips, please visit Remotework.illinois.gov. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. You may have to clear cache/history or reboot the device a few times. Many of you are approaching the time to reset your user password. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Users working from home using Citrix should perform regular resets of work PCs. Make the choice to maintain your health today to better enjoy tomorrow. Chicago: 312-814-DoIT (312-814-3648) Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. IDHS Office Locator. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Provide justification or business need for the escalation. This will prevent unidentified telephone connections (i.e. Benefit Choice is open thru the end of May 2020. The restart should be done at the end of the work day to allow the PC to restart and update. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS . Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. IDHS Office Locator. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Join online communities to share files, discussions, calendars and more. All State of Illinois employees are required to visit the website and take the survey. Report all suspicious activity to DoIT.Security@illinois.gov. 800-323-4769. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. This needs to be a reboot/restart from remote and not a "shut down". In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Find all your public health related information at one secure site. Standard Support Service Hours Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. More information is posted on the DoIT Remote Work page. Grace B. Hou, Secretary, IDHS Help Line Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Go to your account on the trusted website to see if your account needs any attention or additional information. A comprehensive listing of all DoIT services including security, hosting, and more. Grace B. Hou, Secretary. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. It looks like your browser does not have JavaScript enabled. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Report a Problem Manage Passwords Request a Service Contact Information. See below for a complete listing of all the reminders for making working from home easier. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. TTY Support Line: 866-277-5669 Staff will respond to service requests during the published business hours. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. After you login with your Digital ID, you will be prompted for your RACF credentials. For more information visit the Remote Work Health and Wellness page. For instructions on how to do that while working remotely, visit: remote work FAQs. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Monday Friday8 a.m. 5 p.m. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Remember rule #1 = mute your phone (microphone) when you are not speaking. Remember to get some exercise each day. Please keep trying to connect via Citrix, as some users can get through. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. For easy remote access to your Outlook email from any device, try office.com. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. There are many FREE Apps and online/virtual options available at this time. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Call the IDPH Helpdesk at (866) 220-5247. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Together, we can build a strong cyber defense for the State of Illinois. As always, dont forget to mute your connection upon entry to the meeting! A good tip is to clean up your screen as you go. Chicago: 312-814-DoIT (312-814-3648) The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Staff will respond to service requests during the published Business Hours. call in user 1) from joining the meeting. Then follow the steps below for the download. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov
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